Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how Lyverva collects, uses, stores, and protects personal information when you use our website, applications, software, services, and related features.

We take privacy seriously and aim to handle personal information responsibly, transparently, and in accordance with applicable data protection law.

1. About Lyverva

Lyverva is a software platform designed to help businesses and organisations manage aspects of their operations, including projects, customers, bookings, events, invoices, memberships, communications, tasks, scheduling, reporting, and related business functions.

Lyverva is a trading name operated by Christopher Mooney as a sole trader.

Lyverva
1 Chings Court
Launceston
PL15 9TE
United Kingdom

Email: support@lyverva.com
Website: https://lyverva.com

For personal information collected directly in connection with operating Lyverva, the operator of Lyverva is generally the data controller.

2. Information We Collect

The information we collect depends on how you use Lyverva.

We may collect the following categories of information.

2.1 Account Information

When you create or use a Lyverva account, we may collect information such as:

• your name;
• email address;
• account identifier;
• organisation or business name;
• role or job title, where provided;
• account preferences;
• user permissions and roles;
• authentication and account security information.

2.2 Organisation and Project Information

If you use Lyverva as part of a business, organisation, project, or team, we may process information relating to:

• the organisation or project you belong to;
• your role within that organisation;
• other users associated with the organisation;
• permissions granted to your account;
• activity within shared projects or workspaces.

2.3 Content You Enter Into Lyverva

Lyverva allows users to enter, upload, create, or store information as part of using the service.

This may include, depending on the features being used:

• customer and client records;
• member information;
• booking information;
• event information;
• invoices and payment records;
• orders;
• project information;
• tasks and notes;
• communications;
• documents and files;
• website content;
• contact details;
• business records;
• other information entered by users.

The nature of this information is largely determined by the user or organisation operating the relevant Lyverva account.

2.4 Payment and Subscription Information

If you purchase a paid Lyverva service, we may process information relating to your subscription and payments, such as:

• billing status;
• subscription plan;
• payment dates;
• transaction references;
• billing contact information;
• partial payment information provided by our payment processor.

Payment card processing may be handled by third-party payment providers.

Lyverva does not normally receive or store your complete payment card details.

2.5 Technical and Usage Information

When you access Lyverva, we may automatically process certain technical information needed to operate, secure, and improve the service.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• date and time of access;
• pages or features accessed;
• request information;
• session information;
• error and diagnostic information;
• security events;
• application version or deployment information.

2.6 Communications With Us

If you contact Lyverva, we may retain information contained in your communication.

This can include:

• support enquiries;
• email correspondence;
• bug reports;
• feedback;
• feature requests;
• billing enquiries;
• other communications with us.

3. Information Stored by Lyverva Users About Other People

Lyverva is a business software platform, which means our users may store personal information about their own customers, members, clients, employees, suppliers, contacts, or other individuals.

Examples may include:

• names;
• email addresses;
• telephone numbers;
• addresses;
• booking details;
• membership information;
• order information;
• invoices;
• notes;
• communication history;
• other business records.

Where an organisation uses Lyverva to process personal information for its own purposes, that organisation will normally be responsible for determining why that information is processed and how it is used.

In these circumstances, the organisation using Lyverva may be the data controller and Lyverva may act as a data processor on its behalf.

If you are an individual whose information has been entered into Lyverva by one of our customers, you should normally contact that organisation directly regarding your personal information.

4. How We Use Personal Information

We may use personal information for purposes including:

• creating and managing user accounts;
• providing the Lyverva service;
• processing subscriptions and payments;
• providing customer support;
• sending service and account communications;
• providing requested features;
• operating integrations;
• detecting and preventing fraud or abuse;
• protecting account and system security;
• diagnosing errors and technical problems;
• monitoring performance and reliability;
• improving existing features;
• developing new features;
• meeting legal and regulatory obligations;
• maintaining business and accounting records;
• enforcing our Terms of Service;
• responding to legal claims or disputes.

5. Legal Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

Contract

We may process information where it is necessary to provide Lyverva, manage your account, administer your subscription, or otherwise perform a contract with you.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

• operating and improving Lyverva;
• maintaining security;
• detecting abuse;
• diagnosing technical problems;
• understanding service usage;
• supporting customers;
• protecting our legal rights.

Legal Obligation

We may process or retain information where necessary to comply with legal, tax, accounting, regulatory, or law enforcement obligations.

Consent

Where required, we may rely on your consent.

If processing is based on consent, you may normally withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Cookies and Similar Technologies

Lyverva may use cookies and similar technologies to operate the service.

Cookies may be used for purposes such as:

• keeping users signed in;
• maintaining sessions;
• remembering preferences;
• protecting account security;
• preventing misuse;
• understanding how the service is used.

Some cookies may be necessary for Lyverva to function correctly.

If we introduce non-essential analytics, advertising, or tracking cookies that require consent, we will provide appropriate controls where required by law.

7. Error Logging and Diagnostics

Lyverva may automatically collect technical information when errors, failures, or unexpected behaviour occur.

This information may include:

• the type of error;
• the part of Lyverva where the error occurred;
• date and time;
• technical request information;
• user or project identifiers;
• browser and device information;
• diagnostic information;
• stack traces and application debugging information.

This information is used to identify faults, investigate problems, improve reliability, and maintain security.

We aim to minimise personal information contained in technical logs and avoid deliberately recording passwords, authentication secrets, payment card details, or other sensitive credentials.

8. Emails and Service Communications

We may send emails that are necessary to operate your account or provide the service.

These may include:

• account confirmation messages;
• password or security notifications;
• project invitations;
• booking or scheduling notifications;
• subscription and billing messages;
• important service announcements;
• support communications.

These communications may be necessary for the operation of the service and may not always be optional.

If we send marketing communications, we will provide appropriate options to unsubscribe where required.

9. Third-Party Service Providers

We use third-party providers where necessary to operate and support Lyverva.

These providers may process limited personal information on our behalf.

Services may include:

• website and application hosting;
• database and infrastructure services;
• email delivery;
• payment processing;
• security and fraud prevention;
• analytics;
• artificial intelligence services;
• cloud storage;
• technical integrations.

Where appropriate, we seek to use providers that offer suitable privacy and security protections.

Third-party providers may have their own privacy notices governing information they process independently.

10. Payment Providers

Payments for Lyverva subscriptions or services may be processed by external payment providers such as Stripe or similar services.

Payment providers may collect information directly from you, including payment card and billing information.

That information is processed in accordance with the payment provider's own privacy policy and terms.

Lyverva may receive transaction identifiers, payment status, subscription information, and limited payment-related information required to administer your account.

11. Email Delivery Providers

Lyverva may use third-party email delivery providers to send transactional, administrative, support, and other authorised communications.

This may require information such as your email address, message content, delivery status, and technical delivery information to be processed by the email provider.

12. Artificial Intelligence Services

Some Lyverva features may use artificial intelligence services provided either by Lyverva or by third-party technology providers.

When you use an AI-enabled feature, information relevant to the requested task may be processed by an AI service in order to generate a response or perform the requested function.

We aim to limit the information shared with AI providers to what is reasonably necessary for the feature being used.

You should avoid entering highly sensitive personal information into AI features unless the feature is specifically intended and authorised for that purpose.

Where appropriate, further information about AI processing may be provided within the relevant Lyverva feature.

13. Integrations

You may choose to connect Lyverva with third-party applications or services.

When you enable an integration, Lyverva may exchange information with that provider as necessary to provide the integration.

The information exchanged depends on the integration and the permissions you grant.

You should review the privacy practices of any third-party service you connect to Lyverva.

You can normally disconnect integrations through Lyverva or through the relevant third-party provider.

14. Sharing Personal Information

We do not sell personal information.

We may share information where reasonably necessary:

• with service providers acting on our behalf;
• with payment processors;
• with third-party services you choose to connect;
• where required by law or court order;
• where necessary to protect users, Lyverva, or third parties;
• to investigate fraud, security incidents, or unlawful activity;
• in connection with a business restructuring, transfer, sale, or succession of the Lyverva service.

Where third parties process information on our behalf, we aim to ensure appropriate contractual and security arrangements are in place where required.

15. International Data Transfers

Some third-party providers used by Lyverva may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use appropriate safeguards where required by data protection law.

These safeguards may include:

• transfers to countries recognised as providing adequate protection;
• approved contractual safeguards;
• the UK International Data Transfer Agreement;
• the UK Addendum to recognised standard contractual clauses;
• other lawful transfer mechanisms.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the service and meeting legal, accounting, security, and regulatory requirements.

Retention periods may vary depending on the type of information involved.

Examples may include:

• account information retained while your account remains active;
• subscription and transaction information retained as required for accounting and tax purposes;
• technical logs retained for a limited period for security and diagnostic purposes;
• backup copies retained temporarily as part of normal backup rotation;
• information relating to disputes or legal matters retained for as long as reasonably necessary.

Where information is no longer required, we may delete or anonymise it.

17. Account Closure and Data Deletion

If you close your Lyverva account, information associated with your account may not be deleted immediately.

We may retain information temporarily where necessary to:

• allow account recovery;
• complete deletion processes;
• maintain backups;
• comply with legal obligations;
• prevent fraud or abuse;
• resolve disputes;
• protect our legal rights.

Information may remain in backup systems for a period after deletion from active systems.

18. Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include, where appropriate:

• access controls;
• authentication;
• encrypted connections;
• restricted administrative access;
• monitoring and logging;
• regular software maintenance;
• security updates;
• backups;
• internal controls over access to information.

No internet-based service can guarantee complete security.

You are also responsible for maintaining the security of your account, including using a secure password and protecting your login credentials.

19. Data Breaches

If we become aware of a personal data breach, we will investigate the incident and take reasonable steps to contain and address it.

Where required by applicable data protection law, we will notify the relevant supervisory authority and affected individuals.

20. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• receive certain personal information in a portable format;
• withdraw consent where processing relies on consent;
• raise concerns about automated decision-making where applicable.

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

21. Exercising Your Rights

If you wish to exercise a data protection right relating to information controlled directly by Lyverva, please contact:

support@lyverva.com

We may need to verify your identity before responding to a request.

If your request relates to information entered into Lyverva by one of our customers, you should normally contact that customer or organisation first, as they may be the relevant data controller.

22. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to investigate and resolve the issue.

You may also have the right to make a complaint to the UK Information Commissioner's Office or another competent data protection authority.

Information about the Information Commissioner's Office can be found at https://ico.org.uk.

23. Children's Privacy

Lyverva is primarily intended for businesses, organisations, and adult users.

We do not knowingly offer Lyverva directly to young children as a consumer service.

Organisations using Lyverva may, depending on their activities, process information relating to children or young people. In those circumstances, the organisation using Lyverva is responsible for ensuring that it has an appropriate legal basis and suitable safeguards for that processing.

24. Special Category and Sensitive Information

Lyverva is not generally designed for the unnecessary storage of highly sensitive personal information.

You should avoid entering special category, highly confidential, or similarly sensitive information unless it is genuinely required for your use of the service and you have an appropriate lawful basis for processing it.

Depending on your use of Lyverva, you may have additional legal responsibilities when processing sensitive information.

25. Automated Processing

Lyverva may use automated processes to perform functions such as:

• sending scheduled communications;
• generating recurring invoices;
• processing bookings;
• running scheduled tasks;
• generating reports;
• detecting technical errors;
• providing AI-assisted features.

Unless expressly stated otherwise, Lyverva does not use automated decision-making to make decisions that produce legal or similarly significant effects about individuals on behalf of Lyverva itself.

26. Analytics

We may use aggregated or limited usage information to understand how Lyverva is used and to improve the service.

This may include information about:

• feature usage;
• page visits;
• performance;
• errors;
• general usage patterns.

Where analytics require consent under applicable law, appropriate consent controls will be provided.

27. Anonymised and Aggregated Information

We may create statistical, aggregated, or anonymised information from service usage.

Where information has been properly anonymised so that individuals can no longer reasonably be identified, it is not treated as personal information under this Privacy Policy.

We may use anonymised or aggregated information for purposes such as:

• understanding service usage;
• improving Lyverva;
• capacity planning;
• product development;
• business analysis.

28. Business Changes

If Lyverva is sold, transferred, reorganised, incorporated, merged into another business, or otherwise changes ownership or legal structure, personal information may be transferred as part of that change where lawful.

Any successor operating Lyverva would remain responsible for handling personal information in accordance with applicable data protection law.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to Lyverva;
• new features;
• changes to third-party providers;
• changes to data processing practices;
• legal or regulatory requirements.

The date at the top of this page indicates when the Privacy Policy was last updated.

If we make material changes, we may provide notice through Lyverva, by email, on our website, or by another reasonable method.

30. Contact Us

If you have questions about this Privacy Policy, how Lyverva handles personal information, or wish to exercise your data protection rights, please contact:

Lyverva
1 Chings Court
Launceston
PL15 9TE
United Kingdom

Email: support@lyverva.com
Website: https://lyverva.com